9:00 - 9:30 AM

9:30 - 11:59 AM

12:00 - 1:30 PM

1:30 - 3:14 PM

3:15 - 3:19 AM

3:20 - 3:29 PM

3:30 PM








View Trading Hours

Frequently Asked Questions / Announcements
  • Opening an Account
  • Funding Account
  • Account Charges
  • Stock Transfers and EQTrade
  • Support
  • Account Setting
  • Trading
  • Cash Out
  • Dividends
  • Rights Offering
  • Initial Public Offering
  • TradeXpert Video Tutorial
Account Type   Silver Gold Platinum
Minimum Investment   25,000.00 50,000.00 500,000.00
Monthly Maintenance Fee   58.00 - -
Facility Features Chart Real-time Real-time Real-time
Stock Info Real-time Real-time Real-time
Market Data Real-time Real-time Real-time
Ticker Real-time Real-time Real-time
Research Monthly Investment Guide
Dividend Schedule
Account Support Customer Support
Added Service Relationship Manager    

How do I open an account?
  1. Print and fill up the following forms:
    • Customer Account Information Form (CAIF);
    • Online Trading Agreement;
    • Specimen Signature Card.
  2. Personally submit the completed forms along with the following documents:
    • For Filipino Citizens:
      • Photocopies of two (2) government issued ID's with photo
    • For Foreign Citizens any two (2) of the following:
      • Photocopy of one (1) government issued ID;
      • Photocopy of Alien Certificate of Registration (ACR);
      • Any documents duly authenticated by the country's respective embassy or consular.
    • For Corporations:
      • Photocopy of SEC Certificate of Registration, Articles of Incorporation and By-laws;
      • Latest General Information Sheet/Annual Financial Report;
      • Notarized Board Resolution/Secretary's Certificate authorizing the Corporation to open an account, to purchase and sell shares of stocks with Investors Securities, Inc. signed by their Authorized Signatories;
      • Photocopies of two (2) government issued ID's for each Authorized Signatory.
  3. Be briefed on how to use the Online Trading site either at our office or at client's office.

  4. Create your account at this site (
    • You will need an Identification Code and Trading Account Code, which will be sent to you via email.
  5. Set up a new password and trading PIN upon creating an online account
Do I need to deposit funds before I can start trading?
Yes, you have to deposit an initial amount of prior to online stock trading. For margin accounts, you may lodge/deposit shares of stocks which are listed in the PSE and follow the terms stated in Marginal Agreement.

How can I pay?
  1. Drop off your check at Investors Securities, Inc. (604-605 Tower one & Exchange Plaza Ayala Triangle Ayala Avenue, Makati City).
    • Office hours: 8:30 a.m. to 5:30 p.m., Monday through Friday.
      (Note: Cash should be deposited directly to any Chinabank branch).
  2. Deposit your check at any Chinabank branch

  3. Make an online transaction at Chinabank Online.

    (Note: Please provide us a copy of the deposit, validation slip or reference number indicating your name and fax it to our no: 848-7034 or email it to or
Commission .0025 (.25%) based on Gross Value Traded
Minimum P20.00 per transaction
Value Added Tax (VAT) .12 (12%) based on Commission
Securities Clearing Corp. of the Phils. (SCCP Fees) .0001 (.01%) based on Gross Value Traded
PSE Fees .00005(.005%) based on Gross Value Traded

Commission .0025 (.25%) based on Gross Value Traded
Minimum P20.00 per transaction
Value Added Tax (VAT) .12 (12%) based on Commission
Securities Clearing Corp. of the Phils. (SCCP Fees) .0001 (.01%) based on Gross Value Traded
PSE Fees .00005(.005%) based on Gross Value Traded
Stock Transaction Tax (STT) .005 (.5%) (based on Gross Value Traded
How to lodge your stock certificates?
  1. Submit a Signature Card (1 Signature Card per Stock), 2 valid IDs (clear signature) and your Stock Certificate to Investors Securities office.
    You'll be charged with a Lodgement Fee which includes the following:
    • P112.00 transfer fee / stock + P23.00 cancellation fee / certificate
  2. We will send you a notification once lodgement is successfully processed.
Note: Processing of Lodgement is contingent on the clearing process of the Transfer Agent and Philippine Depository and Trust Corporation. Crediting of the stock position may take 7 days.

How to transfer my stockholdings from another broker to ISI (Vice-versa)?
To transfer stockholdings from another broker, you must give written transfer instruction to the other broker. Please furnish us a received copy of the transfer instruction. The transfer will be done electronically in 2-3 working days. The fee for this transfer is Php75.00 per stock/issue.

To transfer stockholdings from ISI to another broker, you must give written transfer instruction to ISI. The transfer will be done electronically in 2-3 working days. The fee for this transfer is Php75.00 per stock/issue.
Is there a legal age requirement?
The individual account holder must be at least eighteen (18) years of age.

When will my account be considered dormant?
An account is considered dormant when there is no transaction executed in a span of one (1) year. In such case, your online account will be converted to a traditional method of trading via telephone call to traders at the trading floor.
I forgot my login ID or password?
For a forgotten login ID, just email ISI about your forgotten login ID and we will call you regarding the matter.

For a forgotten password, you have to go to the investorsonline platform and click "Forgot Password", then a hint for your password will pop-up to guide your answer, if your answer is correct a system-generated password will be sent to your email.

How do I change my password or trading PIN?
While in the investorsonline site, click "My Profile" (which is located at the top left corner) to change your password or trading PIN.
What are the trading hours?
The trading hours are from 9:30 am to 3:30 pm, Monday to Friday, except on legal holidays. The schedule follows:

Pre-Open 9:00 - 9:15 AM
Pre-Open (No Cancellation / Revision) 9:16 - 9:30 AM
Market Open 9:30 AM
Market Recess 12:00 AM
Market Resumes 1:30
Pre-Close 3:15 - 3:17 PM
Pre-Close (No Cancellation / Revision) 3:18 - 3:20 PM
Market Close 3:30 PM

Does the site have a real-time stock ticker?
The site has a real time stock ticker that can be accessed by clicking on the Tracker Record on the right most part of the function menu bar.

How do I place an Order?
There are multiple ways to place an order using investorsonline platform:
  1. Search for and select the desired security on the Quotes page or Market Depth.
    • To buy or sell, you can either click on the Buy or Sell icon on the Function Menu Bar, or right click on the security and select the desired action.
    • Enter the details of your order on the Order Pad including your Trading Pin
    • Confirm the order by clicking on OK
    *Tips: For faster order entry, you can double click the security on the quotes page to launch it on the Order Pad.

    Double clicking on a price level under Market Depth will fill out some fields of the Order Pad. Just enter your desired volume and Trading Pin.

    Check the security code on the Order Ticket on the rightmost part of the Order Pad to avoid errors.

How can I view my orders?
To view your orders, click on the Order Book feature. On this page, you will see all your posted orders and their status.

How do I cancel or edit an order?
To do this, simply click on the Order Book icon on the Function Menu Bar. Right click on the order you want to cancel/modify and select the desired action.

When can I view my cash/stock dividend?
Your cash/stock dividend will automatically be credited to your account on the due date.

How do I check my stock positions and money balance?
You may view your stock positions and money balance in your Portfolio. To do this, simply click on Portfolio and select Equities Portfolio.
How can I withdraw the proceeds from the stock sale?
  1. Download and fill up the request for funds withdrawal which is located at the

  2. Send us a copy of the form via email or fax.

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